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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is press the Help button, which is present on each and every page. A pop-up menu will open. It comprises exhaustive info about all the actions that you can perform on the page in question. Each pop-up window opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a huge array of educational videos demonstrating how to use our Control Panel. They're made for those of you who want to see how things are getting done instead of just reading articles. Thus, everyone can quickly get to know our web hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't find the answer you are looking for, take a gaze at our comprehensive FAQ database, which includes questions asked by actual persons and provides real solutions. We constantly "revamp" our FAQ section with new questions & answers so as to embrace all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions section either, you can get in touch with our excellent team of technical support engineers available 24x7x365 and eager to assist you with any question. Each support ticket you open will be responded to within 60 minutes (the average ticket response time being approximately twenty mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 215276

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com